Terms & Policies


All quotes supplied by Jem Website Design are valid for 1 month only unless stated otherwise on your quote. If the quote is not accepted either verbally or via email with a deposit (see “Payment Terms” below) within 1 month of the date of the quote then a new quote must be obtained. Jem Website Design will never go above a quote unless the client makes additions after the work has been started.


The client will be invoiced for fifty percent (50%) of the total signed quote and Jem Website Design requires this amount to be paid before work will commence on the web site.
The client will be invoiced for the balance owing on completion of the work unless otherwise stated in your quote. Jem Website Design requires the client to pay the final amount within 7 days from the date of the invoice. Payment must be made in full before the web site is put up “live” on the internet or a copy made available to the client.
Should Jem Website Design be unable to complete the web site, within 30 days of the client signing the quote and paying a deposit, due to the client’s inability to supply the necessary documentation, then Jem Website Design reserves the right to invoice the client for any work completed to date. The client agrees to pay this amount within 7 days of the invoice date.
Accounts that remain unpaid 14 days after the invoice due date will forfeit the 3 month maintenance period included in the quote.
Payments can be made by direct bank deposit or cash.


Should the client wish to cancel his acceptance of the quote then Jem Website Design will invoice the client for any work completed to date. The minimum cancellation fee will be twenty five percent (25%) of the signed quote.
The client must advise Jem Website Design by telephone and in writing of the request not to proceed with work.


Clients are required to ensure that the content of their web site meets all the current Australian legislation regarding publications. The client shall further indemnify Jem Website Design in respect of any claims, costs and expenses that may arise from any material included in their site by Jem Website Design at the client’s request.
Jem Website Design reserves the right not to include any material supplied by the client if Jem Website Design deems it inappropriate or offensive.

Quotes assume that you will provide Jem Website Design with all information, either in digital or hard copy to enable Jem Website Design to design and complete the web site

Hard copy to be provided on white A4 paper in clean typed 12pt/10pt text.
Good quality brochures/flyers/A4 posters are also acceptable.
Photos/images can be postcard to A4 size, slides 35mm up to postcard size.
Digital document files are acceptable in the following formats: Microsoft Works, WordPad, Word, Excel, Publisher, .txt, .rtf. Others please inquire.
Image Files are acceptable in the following formats: .gif, .jpg, .tif. png. Psd.Others please inquire.
Multimedia files are acceptable in the following formats: .wav, .mp3, .mpeg, .wma. Others please inquire.


The client will obtain all the necessary permissions and authorities in respect of the use of all copy, graphics, registered company logos, names and trademarks or any other material supplied by the client.
Supply of abovementioned material by the client shall be regarded as a guarantee by the client to Jem Website Design that all such permissions and authorities have been obtained.
No responsibility will be accepted by Jem Website Design for damages to or losses incurred by the client from the use of material for which the required permission or authority has not been obtained.
All original graphics designed and supplied by Jem Website Design, remain the property of Jem Website Design until the client's account has been paid in full, at which time ownership and copyright of said graphics will reside with the client.


Jem Website Design will use all due care to ensure sites worked on by Jem Website Design are free of errors.
Jem Website Design will correct any errors made by staff of Jem Website Design in the course of working on a client’s site.
Jem Website Design does not accept any responsibility for losses or damage arising from errors within any site or if a site is not placed “live” on the Internet.


Jem Website Design will not accept any responsibility for any alterations performed by either the client or a third party which cause errors in the site. Such alterations include, but are not limited to, additions, modifications or deletions.
If Jem Website Design is required to correct any errors resulting from such alterations, the client will be charged the current hourly rate.


Registering the client's Web Site with search engines does not by itself guarantee that all search engines will accept the client's listing or that the client's listing will appear in the first 10 listings.
It can take up to several months for the major search engines to index the client's Web Site. An extra fee is required in advance at the current rate of the particular Search Engine for priority placement.
Search Engine Registration is only one part of the client's On-line Marketing Strategy. The client's Web Site address should also be included in all the client's advertising material eg. Letterheads, Business cards and Print/Radio/TV Media.
Having a link to the client's Web Site from as many other Web Sites as possible should also increase the chances of the client's Web Site being listed higher in various Search Engines.
Reregistering and changing a Web Site periodically will help to ensure Search Engines re-index the Listing.